Privacy Policy

Last Updated: January 01, 2026

Welcome to Petlays! This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App"). Please read this Privacy Policy carefully. By using Petlays, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, password (encrypted), profile image
• Authentication Data: Login credentials, OTP verification codes, social media account information (Google, Apple) when you sign in using social authentication
• Role Information: User role (pet owner, veterinarian, etc.)

1.2 Pet Information

To provide our pet management services, we collect detailed information about your pets, including:

• Basic Information: Pet name, type (Dogs, Cats, Birds, Others), breed, date of birth, gender, color, temperament, disabilities
• Physical Details: Weight, height, microchip/Tag/ID number, neutered/spayed status, talking ability (for birds)
• Medical Records: Health records, vaccination history, medication schedules, insurance information
• Media Content: Profile pictures, gallery photos, videos of your pets
• Identification: Unique pet number (PL-XXXXXXXXXXX), pet passport documents
• Achievements: Awards and achievements for your pets

1.3 Location Information

When you add or manage addresses, we collect:

• GPS coordinates (latitude and longitude)
• Address details (building, apartment number, floor, street, landmarks)
• Address labels and categories (Apartment, House, Others)
• Map URLs and location data

Note: We only access your location when you explicitly choose to add or edit an address. You can revoke location permissions at any time through your device settings.

1.4 Payment Information

For payment processing, we collect:

• Credit card information (processed securely through payment processors)
• Billing address information
• Payment transaction history

Security: Credit card information is encrypted and processed through secure payment gateways. We do not store full credit card numbers on our servers.

1.5 Device and Technical Information

We automatically collect certain information about your device and usage, including:

• Device type (iOS/Android), device model, operating system version
• Unique device identifiers
• Push notification tokens (FCM tokens for Android, APNs tokens for iOS)
• IP address and network information
• App usage data, feature interactions, and navigation patterns
• Language preferences

1.6 Media and Camera Access

With your permission, we access:

• Camera: To take photos of your pets and profile pictures
• Photo Library: To select and upload existing photos and videos
• Media files you upload to the app (photos, videos, documents)

1.7 Communication Data

When you interact with our support services, we collect:

• Messages sent through live chat
• Support tickets and inquiries
• Feedback and survey responses

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

• Create and manage your account
• Provide pet profile management and health record tracking
• Enable address management and location-based services
• Process payments and manage credit card information
• Send push notifications about your pets, appointments, and app updates
• Provide customer support and respond to inquiries

2.2 Communication

• Send you important updates about your account and pets
• Deliver notifications about health records, vaccinations, and medications
• Provide customer support via live chat and contact forms
• Send marketing communications (with your consent, which you can opt-out of)

2.3 App Improvement

• Analyze app usage to improve features and user experience
• Debug technical issues and ensure app stability
• Conduct research and analytics to enhance our services

2.4 Legal and Security

• Comply with legal obligations and respond to legal requests
• Protect the rights, property, and safety of Petlays, our users, and others
• Prevent fraud, abuse, and unauthorized access
• Enforce our Terms and Conditions

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Cloud storage providers (for data hosting)
• Payment processors (for secure payment processing)
• Push notification services (Firebase Cloud Messaging, Apple Push Notification Service)
• Analytics providers (to understand app usage)
• Email and SMS service providers (for OTP and notifications)

3.2 Veterinarians and Pet Care Providers

With your explicit consent, we may share pet health information with:

• Veterinarians you authorize
• Pet care service providers
• Pet insurance companies (when you request insurance services)

3.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government requests or regulatory requirements
• Protection of rights, property, or safety

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption: Data is encrypted in transit (HTTPS/TLS) and at rest
• Authentication: Secure password hashing and multi-factor authentication
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Security Audits: We conduct security assessments and updates
• Secure Payment Processing: Payment information is processed through PCI-DSS compliant processors

Important: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

5. Your Rights and Choices

5.1 Access and Update

You have the right to:

• Access your personal information through the app settings
• Update or correct your account information, pet details, and addresses
• Delete or modify pet profiles and health records

5.2 Data Deletion

You can request deletion of your account and associated data by:

• Contacting us through the app's Contact Support feature
• Sending an email to our support team

We will delete your information within 30 days of your request, subject to legal retention requirements.

5.3 Permissions

You can control app permissions through your device settings:

• Location: Disable location access if you don't want to use address features
• Camera: Control camera access for photo taking
• Photo Library: Manage photo library access
• Notifications: Control push notification preferences

5.4 Marketing Communications

You can opt-out of marketing emails and push notifications through:

• App notification settings
• Email unsubscribe links
• Contacting our support team

6. Children's Privacy

Petlays is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using Petlays, you consent to the transfer of your information to these countries.

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

9. Third-Party Services

Petlays may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

9.1 Third-Party Services We Use

• Google Services: Google Sign-In, Google Maps (for location services)
• Apple Services: Apple Sign-In, Apple Push Notifications
• Firebase: Push notifications, analytics
• Payment Processors: Secure payment processing (Stripe or similar)

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the app
• Updating the "Last Updated" date
• Sending you a notification (for significant changes)

Your continued use of Petlays after changes become effective constitutes acceptance of the updated Privacy Policy.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your privacy rights

12. GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification (correction) of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, please contact us using the information provided below.

13. Contact Us

14. Consent

By using Petlays, you consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our app.

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